Answers to all questions here
pfb77 FAQ Page
From opening an account to withdrawing money — clear and straightforward answers to pfb77's most popular questions can be found here.
Common Questions
pfb77 receives many questions every day from players in Bangladesh — about creating an account, identity verification, playing on mobile, contacting support, and the withdrawal process. This page has detailed answers to all of those questions, organised into five categories, so you can quickly find a solution to any problem. If you cannot find your issue, our 24/7 support team is always ready.
Account
Member Account
On the pfb77 login page, click the "Forgot Password?" option. Enter your registered email or phone number, then enter the verification code you receive and set a new password. The whole process takes just a few minutes. If you run into trouble, contact support chat directly — they will guide you step by step.
First, make sure your username and password are typed correctly — if your Bengali keyboard is active, English characters may come out wrong. Clear your browser's cache and cookies and try with a different browser. If you fail several times in a row, your account may be temporarily locked; in that case, contact pfb77 live chat.
For a secure account at pfb77, use at least 8 characters in your password — it's best to include uppercase letters (A–Z), lowercase letters (a–z), numbers, and a special character (such as @ # $ !). Avoid your date of birth or simple words (like "123456" or "password"). Changing your password every few months helps keep your account protected.
No. Each player is allowed only one account at pfb77. Attempting to open multiple accounts using the same device, phone number, or payment method may result in all accounts being permanently closed and bonuses being cancelled. If you cannot access your previous account, contact support.
To change personal information, contact the pfb77 support team directly. For security reasons, changes to core profile details require identity verification. Support will let you know which documents are needed and how quickly the process will be completed. Use 24/7 live chat or write to [email protected].
Verification
Account Verification
A National ID Card (NID) is the most widely accepted. A valid passport or driving licence can also be provided. Make sure the document photo is clear, complete, and not expired. Your name, date of birth, and ID number must be clearly visible in the photo. If a selfie is requested, take it following the same guidelines.
Yes. All identity documents submitted to pfb77 are stored securely using SSL encryption technology. Only the team authorised for the verification process can view this information. Your personal documents are not shared with third parties. You can find full details in our privacy policy.
pfb77 only sends money to mobile wallets (bKash, Nagad, Rocket, Upay) registered in the player's own name. If the account name and wallet name do not match, the transaction may be held up and verification becomes complicated. This is a required standard to prevent fraud and protect your funds.
Rejection is usually due to an unclear photo, the wrong document, or a name that does not match. The pfb77 support team will inform you of the reason for rejection and what needs to be corrected. Reapply with the correct documents. If you are confused about the process, get help directly in the support chat — you can get an explanation in Bengali.
Technology
Device & Technical Issues
The first step is to clear your browser's cache and cookies. In Chrome, do this from Settings → Privacy and Security → Clear browsing data. Then reload the page. Check your WiFi or mobile data connection and see if any other apps are using a lot of data. If the problem persists, let pfb77 support know.
Yes, pfb77 is fully optimised for mobile browsers. You can play easily using Chrome, Firefox, or Safari on both Android and iOS devices. There is no need to download a separate app. Keep your browser updated for the best full-screen experience.
On Android, open pfb77 in Chrome, tap the three-dot menu, and select "Add to Home screen". On iPhone, open it in Safari, tap the Share icon at the bottom, then select "Add to Home Screen". This creates a shortcut icon that works like an app — no need to open the browser every time.
pfb77's servers save the details of every round. If the connection drops, logging back in usually restores the game to its previous state. However, the result of the round that was in progress at the moment of disconnection is determined by the system itself. If you feel you have suffered a loss, contact support with the time and date of the game to file a complaint.
pfb77 works on all devices running Android 6.0 or above and iOS 12 or above. On desktop, it can be played on all platforms — Windows, Mac, and Linux — using modern browsers (Chrome, Edge, Firefox, Safari). If some games do not run correctly on older browsers or operating systems, it is recommended to update them.
Support
Support Questions
Yes. pfb77 support provides assistance in both Bengali and English. Bangladeshi players have the option to ask questions and receive answers in their mother tongue. Write in Bengali in the live chat and you will get a reply in Bengali. You can also send emails in Bengali.
Absolutely. pfb77 support is active seven days a week, twenty-four hours a day. You can chat with someone instantly on live chat at night, on weekends, or during Eid. Support has no breaks or downtime — reach out whenever you need.
pfb77 has two support channels: 24/7 live chat within the site, where a representative responds immediately; and email — [email protected]. For urgent matters, live chat is the fastest. Email is convenient for sending detailed screenshots or documents.
To get a quick resolution, have some information handy before reaching out: your registered username or email, a detailed description of the problem, when it happened and in which game, a transaction ID (for payment issues), and if possible — a screenshot. Having this information allows support to resolve the issue much faster.
Withdrawal
How to Withdraw Money
Yes. The withdrawal process at pfb77 runs seven days a week, twenty-four hours a day. Whether it is night or a holiday, you can submit a withdrawal request at any time. Money typically arrives in your mobile wallet within 1 hour.
Withdrawals at pfb77 are usually completed within 1 hour. Transactions are fast with any method — bKash, Nagad, Rocket, or Upay. The minimum withdrawal amount is ৳800. If your account is fully verified, the process is even smoother.
No. pfb77 only sends withdrawals to mobile wallets (bKash, Nagad, Rocket, or Upay) registered in the player's own name. Sending money to someone else's number is outside the security policy and is not permitted. Using a wallet in your own name makes transactions faster and safer.
A withdrawal can be held up if the account is not verified, the wallet name does not match, or the wagering requirements for a bonus have not been met. If money has still not arrived after pfb77's 1-hour window, contact support immediately. Providing the transaction ID and request time will help get the issue resolved quickly.
The minimum deposit at pfb77 is ৳300, which applies to all methods — bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳800. There is no specific upper limit on deposit amounts. No extra fees are charged for transactions.
Didn't find an answer to your question?
Our support team is always by your side. Contact us via live chat or email — help is available in Bengali.
Log in to pfb77Live Chat
24/7 instant response, in Bengali and English
Email Support
[email protected] — send documents and screenshots